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Terms and Conditions
Welcome to GLAMORA (Beauty • Cosmetics • Artificial Jewellery). By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.
1. Acceptance of Terms
By using this website, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, please do not use our website.
2. Products & Pricing
- We strive to ensure that all product descriptions, images, and prices are accurate.
- Colors may vary slightly due to screen settings and photography.
- Prices are subject to change without prior notice.
- All products are subject to availability.
3. Orders
- Orders are confirmed only after successful payment or order confirmation (for Cash on Delivery, where available).
- GLAMORA reserves the right to refuse or cancel any order due to product unavailability, pricing errors, payment issues, suspected fraud, or other valid reasons.
4. Payments
We accept secure payments through approved payment gateways.
All transactions are processed securely. GLAMORA does not store your complete debit/credit card information.
5. Shipping & Delivery
- Orders are processed within the timelines displayed on the website.
- Delivery times may vary depending on your location and courier partner.
- Delays caused by weather, natural disasters, strikes, or other circumstances beyond our control are not the responsibility of GLAMORA.
6. Order Cancellation
- Customers may cancel an order only before it has been shipped.
- Once an order has been dispatched, it cannot be cancelled.
- Approved cancellations will receive a refund according to our Cancellation Policy.
7. Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy.
For hygiene and safety reasons, certain products such as opened or used cosmetics and personal care items may not be eligible for return.
8. User Responsibilities
You agree to:
- Provide accurate and complete information when placing an order.
- Use the website only for lawful purposes.
- Not misuse, copy, hack, or interfere with the website or its services.
9. Intellectual Property
All content on this website, including logos, images, product photographs, graphics, text, designs, and trademarks, is the property of GLAMORA or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, or used without prior written permission.
10. Limitation of Liability
GLAMORA shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services, except as required by applicable law.
11. Privacy
Your use of this website is also governed by our Privacy Policy. By using the website, you consent to the collection and use of your information as described in that policy.
12. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in the city where GLAMORA's business is registered.
13. Changes to These Terms
GLAMORA reserves the right to update or modify these Terms & Conditions at any time without prior notice. Updated versions will be posted on this page with the revised effective date.
14. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
GLAMORA:
Email: support@glamora.org.in
Return and Refund Policy
At GLAMORA (Beauty • Cosmetics • Artificial Jewellery), customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
You may request a return if:
- You received a damaged or defective product.
- You received the wrong product.
- The product is missing parts or accessories.
- The product was delivered in a damaged condition.
To be eligible for a return:
- The request must be made within 7 days of delivery.
- The product must be unused, unworn, and in its original condition.
- The product must be returned with its original packaging, tags, invoice, and accessories.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they are damaged, defective, or incorrect:
- Opened or used cosmetics
- Skincare and personal care products with broken seals
- Used beauty accessories
- Earrings (if opened or used)
- Gift cards
- Clearance or final sale items
- Customized or personalized products
3. Refunds
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
If approved:
- The refund will be processed to your original payment method.
- Refunds are typically completed within 5–7 business days, depending on your bank or payment provider.
Shipping charges (if any) are generally non-refundable, unless the return is due to our error or a defective product.
4. Exchange Policy
We offer exchanges only if:
- The product is damaged or defective.
- You received the wrong item.
Exchanges are subject to product availability. If the same item is unavailable, we may offer a replacement of equal value or process a refund.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery.
- Share your Order ID along with clear photos or a short video showing the issue.
- Our support team will review your request and guide you through the return or replacement process.
6. Return Shipping
- If the return is due to our mistake (wrong, damaged, or defective product), GLAMORA will bear the return shipping cost.
- For returns approved for any other eligible reason, the customer may be responsible for return shipping charges.
7. Cancellation & Refund
- Orders can be cancelled only before they are shipped.
- If an order is cancelled before shipment, a full refund will be issued.
- Once an order has been shipped, it cannot be cancelled.
8. How to Request a Return
To initiate a return or refund, please contact our customer support with:
- Order ID
- Customer Name
- Registered Email Address or Mobile Number
- Reason for the return
- Photos or videos (if applicable)
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